Nija

NIJA Customer Support

Last Updated: February 15, 2026

How to Get Help

We’re here to help you succeed with NIJA. Choose the support channel that best fits your needs:

📧 Email Support

General Support:
support@nija-trading.com

Technical Issues:
technical@nija-trading.com

Billing & Subscriptions:
billing@nija-trading.com

Response Times:

• Free Tier: Within 72 hours
• Basic Tier: Within 48 hours
• Pro Tier: Within 24 hours
• Enterprise Tier: Within 12 hours

💬 Community Support

Discord Community:
Join our Discord server for:

• Community discussions
• Strategy tips and insights
• Peer-to-peer support
• Feature announcements

Join NIJA Discord (link for production)

📚 Self-Service Resources

Documentation:

• Getting Started Guide
• Risk Management Guide
• Subscription System
• Terms of Service
• Privacy Policy

Troubleshooting:

• Check our Deployment Guide for common setup issues
• Review the Control Center for monitoring help
• See RECOVERY_GUIDE.md for emergency procedures

🚨 Emergency Support

Critical Trading Issues:

If you experience a critical issue that requires immediate attention (e.g., unable to stop trading, unexpected positions):

1. Use the Emergency Kill Switch (see GLOBAL_EMERGENCY_EXIT.md)
2. Email: emergency@nija-trading.com
3. Mark email subject as: [URGENT]

Emergency support is available 24/7 for Pro and Enterprise tier subscribers.

📱 Mobile App Support

For mobile app issues:

• iOS: Report issues through TestFlight or App Store
• Android: Report issues through Google Play Console
• Email mobile-support@nija-trading.com with:
  • Device type and OS version
  • App version number
  • Description of the issue
  • Screenshots if applicable

💡 Feature Requests

We value your feedback! Submit feature requests via:

• Email: features@nija-trading.com
• Discord community feedback channel
• GitHub issues (for technical users)

🔐 Security Concerns

Report security vulnerabilities:
security@nija-trading.com

Please do not disclose security issues publicly. We will respond within 24 hours.

📝 Before Contacting Support

To help us assist you quickly, please have the following ready:

1. Account Information:
   • Email address associated with your account
   • Subscription tier
2. Issue Details:
   • Clear description of the problem
   • Steps to reproduce (if applicable)
   • Error messages or screenshots
   • When the issue started
3. System Information:
   • Operating system and version
   • App version or deployment method
   • Exchange(s) you’re connected to

⏰ Support Hours

Email Support:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Limited support (urgent issues only)

Community Discord:
24/7 (community-driven, staff monitoring during business hours)

Emergency Support:
24/7 for Pro and Enterprise tier subscribers

🌍 International Support

Currently, we provide support in English. For non-English speakers:

• Use translation tools for email communication
• Community may offer support in multiple languages

📱 Contact Information

NIJA Trading Platform
Email: support@nija-trading.com
Website: https://nija-trading.com (placeholder for production)
Discord: https://discord.gg/nija-trading (placeholder for production)

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Disclaimer

NIJA is a user-directed trading tool. Customer support provides technical assistance only and does not constitute financial advice, investment recommendations, or trading guidance. You are solely responsible for all trading decisions and outcomes.

For financial advice, consult a qualified financial advisor.